Meet myCloudPBX Connect: Texts, Voicemail and Contacts in One App

myCloudPBX Connect is a new app that brings your business texts, voicemail and shared contacts together in one place. Use it in your browser or on Windows and Mac.

myCloudPBX Connect on a computer, with customer texts on a shared Reception number and new voicemails in the Sales mailbox.

Everything Around Your Calls, in One Place

Most of what's new in myCloudPBX this month arrives in an app you might not have seen yet. myCloudPBX Connect brings the things that usually live in different places, a staff member's mobile, an email inbox, a spreadsheet, into one app your whole team shares.

  • Text messages with customers, as shared conversations the whole team can see. Read more about business texting.
  • Your voicemail, plus any team mailboxes you belong to, in one list. A team mailbox is a voicemail box a whole team shares, such as Sales, with its own number.
  • The contact directory, the same one your desk phones use. Read more about shared contacts.
  • Team chat and a link straight into the Service Portal, for phone systems in the Early Adopter Program. Read more about the program.

Voicemail You Can Read

Every voicemail comes with a transcript, so you can see what the caller wanted without pressing play, which is handy in a meeting or on a noisy job site. Play it, mark it read or unread, and if the caller left it from a mobile, reply by text straight from the message.

Team mailboxes show in the same list as your own, so whoever is free can pick up the Sales messages.

Easy to Find Your Way Around

The Overview screen shows what's waiting for you: unread chats and texts, new voicemails and anything scheduled to go out. A search bar at the top finds people, conversations and actions, so you rarely need to go hunting through menus.

You can also protect your account with two-step sign-in, using an authenticator app on your phone as well as your password.

Your Calls Stay as They Are

Connect doesn't make or answer calls. Your desk phones and softphone app carry on exactly as they do today.

Three Ways to Run It

All three use the same account, so you can start on your desktop and pick up in the browser on another computer:

The Windows and Mac apps keep themselves up to date.

Questions? Reply to our email, call us on 1300 933 217, or open a support ticket in the Cadiz3 portal.

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